Other return requests

Yes, an order (or part of an order) can be returned if it matches the following criteria: 

1.  The item(s) must be in mint condition.
2.  The return has been requested within 14 days after receiving the order.

To return your order you have to submit a request via the return form, whereafter we will process the request. We will sent you an e-mail, to inform you if the request has been approved or declined. If approved, you will also receive instructions to return the order.

The product(s) must be shipped in the original packaging (e.g. ESD bag, cardboard box, etc.) including any documentation that came with it. Make sure the products are packed securely and impact-resistant so that vulnerable parts are protected during transport.

This depends on the situation:

 

1. When the entire order has been returned, you will receive the full purchase amount including shipping costs.*
2. When only a part of the order has been returned, the shipping costs will not be refunded.** 

*This applies only to deliveries within the Netherlands. Deliveries sent outside the Netherlands will not receive the shipping costs back after returning the entire order.

**Note, returning a product changes the total order value, which might change the discount on shipping. E.g. if the order value was €150,- and a product of €60,- has been returned, the new order value is €90,-. The refunded amount will be €60,- minus the difference in the paid shipping costs and newly calculated shipping costs.

You can return your order for free by returning it at our pickup location. When you choose to ship the order to us, the shipment costs are at your own expense. In some exceptional cases we will create a free-return label, for example in cases where a product is returned under warranty or for examining possible defects.