Questions about delivery

No, unfortunately it is not logistically or administratively possible to have two orders shipped together. This applies to all shipping options, including pickup.

If the order has not yet been processed in our warehouse, it can still be changed or cancelled. Unfortunately, we cannot always guarantee that a change or cancellation can be made. In that case we advise you to contact us as soon as possible. You can do this by using the contact form below or by calling us.

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<p>Mailbox post is only possible if the total of desired products fit through a mailbox in terms of dimension and weight (volume). The PostNL shiping costs in The Netherlands depend on the subtotal (incl. 21% VAT, excl. shipping costs).</p>

<p><b>NOTE:</b> based on weight and/or volume it might be possible that we select a different shipping method than the one you had selected. We do this, because it may be cheaper or secure in some cases. In most of these cases you might have selected standard mailbox post, this is then changed to mailbox post track&trace or standard parcel post.</p>

<p>An overview of the costs is displayed below:</p>

<table style="overflow-x: auto;white-space: nowrap; display: block;">
    <tbody>
        <tr>
            <td> </td>
            <td style="text-align: center;"><strong>€0,00 - €24,99</strong></td>
            <td style="text-align: center;"><strong>€25,00 - €74,99</strong></td>
            <td style="text-align: center;"><strong>€75,00 - €99,99</strong></td>
            <td style="text-align: center;"><strong>€100,00 - €249,99</strong></td>
            <td style="text-align: center;"><strong>€250 or more</strong></td>
        </tr>
        <tr>
            <td>Standard mailbox post</td>
            <td rowspan="1" style="text-align: center;">€2,50</td>
            <td rowspan="1" style="text-align: center;">€2,50</td>
            <td rowspan="1" style="text-align: center;">**</td>
            <td rowspan="1" style="text-align: center;">**</td>
            <td rowspan="1" style="text-align: center;">**</td>
        </tr>
        <tr>
            <td>Mailbox post track & trace</td>
            <td style="text-align: center;">€4,75</td>
            <td style="text-align: center;">€4,25</td>
            <td colspan="1" rowspan="1" style="text-align: center;"><span style="line-height: 20.8px;">**</span></td>
            <td colspan="1" rowspan="1" style="text-align: center;"><span style="line-height: 20.8px;">**</span></td>
            <td colspan="1" rowspan="1" style="text-align: center;"><span style="line-height: 20.8px;">**</span></td>
        </tr>
        <tr>
            <td>Standard parcel post</td>
            <td colspan="1" rowspan="1" style="text-align: center;">€5,95</td>
            <td colspan="1" rowspan="1" style="text-align: center;">€5,95</td>
            <td style="text-align: center;"><span style="line-height: 20.8px;">€2,50</span></td>
            <td style="text-align: center;">€0,00</td>
            <td style="text-align: center;"><span style="line-height: 20.8px;">**</span></td>
        </tr>
        <tr>
            <td>PostNL pickup point NL</td>
            <td colspan="1" style="text-align: center;">€5,95</td>
            <td colspan="1" style="text-align: center;">€5,95</td>
            <td style="text-align: center;">€2,50</td>
            <td style="text-align: center;">€0,00</td>
            <td style="text-align: center;">**</td>
        </tr>
        <tr>
            <td>PostNL pickup point insured NL</td>
            <td colspan="1" style="text-align: center;">**</td>
            <td colspan="1" style="text-align: center;">**</td>
            <td style="text-align: center;">**</td>
            <td style="text-align: center;">**</td>
            <td style="text-align: center;">€0,00</td>
        </tr>
        <tr>
            <td>Parcel post (signature needed)<br />
            <span style="line-height: 20.8px;">Parcel post (only delivery address)<br />
            Parcel post (signature needed and only delivery address)</span></td>
            <td colspan="1" rowspan="1" style="text-align: center;">€6,95</td>
            <td colspan="1" rowspan="1" style="text-align: center;">€6,95</td>
            <td style="text-align: center;"><span style="line-height: 20.8px;">€3,95</span></td>
            <td style="text-align: center;">€1,00</td>
            <td style="text-align: center;"><span style="line-height: 20.8px;">**</span></td>
        </tr>
        <tr>
            <td>Insured parcel post</td>
            <td colspan="1" rowspan="1" style="text-align: center;">**</td>
            <td colspan="1" rowspan="1" style="text-align: center;">**</td>
            <td style="text-align: center;">**</td>
            <td style="text-align: center;">**</td>
            <td style="text-align: center;">€0,00</td>
        </tr>
    </tbody>
</table>

<p>** This shipping method is not possible in this price range.</p>
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For orders that need to be shipped abroad (outside of the Netherlands), parcelpost is the only possible shipping. For most countries, DPD is the delivery service. The shipping costs are dependent on the concerning country and the subtotal of the order (excl. 21% VAT). In the diagram below we give an overview for the shipment costs (indicated prices excluding VAT)

* An additional surcharge may apply for remote areas. This surcharge is automatically calculated in our check-out after entering the postal code and country.