Questions about delivery

Frequently Asked Questions

What are the available shipping methods?

We have several shipping methods to choose from. You can find more detailed information on the delivery information page.

What is the expected delivery time?

We do everything we can to ship your order as quickly as possible. When an order has been placed on a working day before 17:00, it will be shipped the same day. You can find more detailed information on the delivery information page.

Note: during promotions and around holidays, shipping may take longer than you are used to.

How can I change my address?

The shipping address of an order can only be changed if the order has not yet been processed. If the order has already been shipped, we cannot adjust any shipping information for you.

When the address needs to be changed, we advise you to contact us as soon as possible.

In most cases the package will be returned to us and we will re-send it to the correct address.Unfortunately, we cannot guarantee that we will receive the order back as it depends on several factors. Such factors include whether the shipping address actually exists, whether the delivery service were able to deliver the shipment or whether the resident at the given address will refuse the package.

If you already have an account, you can change the address in your account. This will prevent it from going wrong with the next order.

Has the order not been delivered within the latest delivery time (including delay)?

Please fill in our contact form below as completely as possible.

	Mailbox post standard	Mailbox post track & trace	Parcel post
Delivery days	Tuesday through Saturday	Tuesday through Saturday	Monday through Saturday
Average delivery time*	1-3 days	1-3 days	1 day
Delivery time at the latest*	5 days	5 days	1-3 days

*Around Black Friday and the holidays, we assume that the latest delivery time is doubled.