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Frequently Asked Questions

The minimum order amount to place a pickup order is €1,00 (incl. VAT).

If the order amount is above €1,00 and the option 'Pick up in Eindhoven' is not yet listed among the shipping options, it could be possible that you have entered a foreign address as the delivery address.

Since the order will be picked up in the Netherlands, the Dutch VAT applies here. Therefore the delivery address must be a Dutch address before the option 'Pick up in Eindhoven' appears among the shipping options.It is possible to use our address as a Dutch delivery address to ensure that the possibility of pickup appears.

Yes, it is possible to pick up your order at TinyTronics with a minimum order amount of €1,00 (incl. VAT). This option can be selected as a shipping method on the checkout page. After receiving the pickup confirmation e-mail, mostly with QR-code, it is possible to pick up your order at our pickup location. This is possible every working day between 13:00 - 18:00h

It is possible for customers in the Netherlands and Belgium to have a package delivered to a PostNL pick up point. This shipping method can be selected at checkout.

More information about this shipping method can be found on the PostNL website.

The address of our pickup location can be found here.

A pickup order is usually made ready for pickup within 1 to 2 hours during our opening hours, Monday-Friday between 13:00 - 18:00h. As soon as you have received an e-mail confirming your order is ready to be picked up (often with QR code). Please note: the order confirmation is not the pickup confirmation!

The e-mail with the pickup confirmation usually contains a QR-code with which you can open one of our lockers. If there is no QR-code in the pickup confirmation e-mail, you can ring the bell at our pickup desk and a staff member will help you.

Yes, it is possible to return an order at our pickup location. Note, you need to have registered your return via the return form found at our website in advance.

No, it is not possible to place an order at our pickup location. Our pickup location is a pickup location only, as we are just a webshop. Therefore, it is only possible to place an order through our website.

No, we are only a webshop. Therefore, it is not possible to purchase items directly at our pickup location.

Is the answer to your question not in the frequently asked questions?

Please fill out our contact form below as completely as possible so that our customer service can help you in the best possible way.

Contact form pickup

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E-mail
support@tinytronics.nl
Phone number
+31651736239
Mon-Fri between 13:00-18:00
    
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