Frequently Asked Questions
The minimum order amount to place a pickup order is €1,00 (incl. VAT).
If the order amount is above €1,00 and the option 'Pick up in Eindhoven' is not yet listed among the shipping options, it could be possible that you have entered a foreign address as the delivery address.
Since the order will be picked up in the Netherlands, the Dutch VAT applies here. Therefore the delivery address must be a Dutch address before the option 'Pick up in Eindhoven' appears among the shipping options.It is possible to use our address as a Dutch delivery address to ensure that the possibility of pickup appears.
It is possible for customers in the Netherlands and Belgium to have a package delivered to a PostNL pick up point. This shipping method can be selected at checkout.
More information about this shipping method can be found on the PostNL website.
A pickup order is usually made ready for pickup within 1 to 2 hours during our opening hours, Monday-Friday between 13:00 - 18:00h. As soon as you have received an e-mail confirming your order is ready to be picked up (often with QR code). Please note: the order confirmation is not the pickup confirmation!