Frequently Asked Questions
When you cannot choose the option 'Pick up in Eindhoven' it could be that you entered a foreign address as delivery address.
Since the order will be picked up in the Netherlands, the Dutch VAT applies here. Therefore the delivery address must be a Dutch address before the option 'Pick up in Eindhoven' appears among the shipping options.
A pickup order is usually made ready for pickup within 1 to 2 hours during our opening hours, Monday-Friday between 13:00 - 18:00h. As soon as you have received an e-mail confirming your order is ready to be picked up (often with QR code). Please note: the order confirmation is not the pickup confirmation!