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FAQ Order

Orders

If you are unable to place an order, we advise you to contact us by sending an e-mail.
An order can only be changed if it has not yet been processed in the warehouse. Therefore, we cannot guarantee that changes can be made. If you want to have something changed in the order we advise you to contact us as soon as possible.
An order can only be canceled if it has not yet been processed or if it has already been returned to us by the postal services. When the order has already been shipped, it can be refused at the door or returned.
If you want to cancel the order, we advise you to contact us as soon as possible.
The shipping address of an order can only be changed if the order has not yet been processed. If the order has already been shipped, we cannot adjust any shipping information for you.

When the address needs to be changed, we advise you to contact us as soon as possible.

In most cases the package will be returned to us and we will re-send it to the correct address. Unfortunately, we cannot guarantee that we will receive the order back as it depends on several factors. Such factors include whether the shipping address actually exists, whether PostNL were able to deliver the shipment or whether the resident at the given address will refuse the package.

If you already have an account, you can change the address in your account. This will prevent it from going wrong with the next order.

Products

Our product page gives an indication on our current stock. If the product is sold-out, we list an estimated restock time. For example, if the product has a label with "2-4 weeks", we expect to have the product back in stock in 2-4 weeks.
If you have received an incomplete order, we advise you to contact us by sending an e-mail. Please state the order number and the missing product(s) so that we can help you immediately.
If you have received a damaged product, we advise you to contact us by sending an e-mail. Please state the order number and pictures of the damage so that we can help you immediately.

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