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FAQ Business NL & EU

Business NL

This is possible if the company meets the following basic conditions:
  • It is not a sole proprietorship.
  • It is located in the Netherlands.
Does the company meet the above conditions? Then it is possible to request a business account with pay on account by following these steps:
  1. Create a business NL account via the registration page.
  2. Add the billing address to your account after the account has been created. You can add this address in your account at "Address".
  3. After your account with billing address has been created, you can contact us via the contact form or by email. Please include the email address used to create your account.
There are two advantages of a business account.

  1. You can pay on account with a standard payment term of 30 days.
  2.  On special request it is also possible to send purchase orders by e-mail.
Yes, it is possible on special request when you have a business account. When you want to request this, you should contact us by sending an e-mail.

Note, it can take up to 2 working days to process the order as this has to be done manually.

Business EU

You have to complete the following steps:

1. Create an account with the customer group private.
2. Contact us via email, specifying the email address used to create the account and the company details(company name, VAT number, address etc.).
3. We will validate the VAT number and if approved will convert the account to a EU business account.
4. After approval from us you can place an order with the EU business account. 

This is possible for companies outside of The Netherlands, but inside the EU who have a valid VAT-number, however, it is not possible to create a business account yourself. We have to manually check the VAT-number and change the account to an EU business account. Therefore, we would like to request that you first create a regular account via the registration page. After your account has been created, you can contact us by sending an e-mail with the request to convert the account type to a business account. Please include the e-mail address used to create your account and your VAT-number.
The advantage of an EU business account is that you are eligible for intra-community supply. This means that no VAT will be charged on your orders.

If you want to get a VAT refund you have to contact us by sending an e-mail, containing your order number and request for VAT refund. We will then check if this is possible.

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