Frequently Asked Questions
- The item(s) must be in mint condition.
- The return has been requested within 14 days after receiving the order.
- When the entire order has been returned, you will receive the full purchase amount including shipping costs.
- When only a part of the order has been returned, the shipping costs will not be refunded.*
*Note, returning a product changes the total order value, which might change the discount on shipping. E.g. if the order value was €150,- and a product of €60,- has been returned, the new order value is €90,-. The refunded amount will be €60,- minus the difference in the paid shipping costs and newly calculated shipping costs.